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Being responsive to citizens’ expectations: the role of health services in responsive-ness and satisfaction.

Busse R, Valentine N, Lessof S, Prasad A, Van Ginneken E
In: MCKEE M, FIGUERAS J (eds.) Health Systems: Health, Wealth and Societal Well-Being. Maidenhead: OUP/ McGraw-Hill, p. 175-208




  • How can we improve health, wealth and societal well-being by investing in health systems?
  • How can we ensure that health systems are sustained in the future?

  • How can we monitor, manage and improve performance so that health systems are as effective and efficient as possible? This book looks at health systems from a new perspective. By reviewing the complex relationship between health systems, health and wealth, it argues that health systems need not be, as is often believed, simply a drag on resources but rather can be part and parcel of improving health and achieving better economic growth.

    Aiming to assist policy-makers as they assess the case for investing in health systems, Health Systems,Health, Wealth and Societal Well-being reviews the evidence on:

    • The contribution of health systems to better health and to economic growth
    • The ways that investment in better health can save future health costs as well as boosting economic growth
    • How we can create equitable, sustainable health systems fit for the 21st century

Zusatz / Addon

  • Open University Press [1]
  • Health Systems Health Wealth-Chapter8 [2]
  • Health Systems Health Wealth-Whole Book [3]
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