Inhalt des Dokuments
The impact of quality on hospital choice. Which information affects patients ’ behavior for colorectal resection or knee replacement?
Autoren | Kuklinski D, Vogel
J, Geissler A |
Journal | Health Care
Management Science DOI: 10.1007/s10729-020-09540-2 |
Abstract
Quality competition among hospitals, induced
by patients freely choosing their hospital in a price regulated
market, can only be realized if quality differences between hospitals
are transparent, understandable, and thus influence patients ’
hospital choice. We use data from ~145,000 German patients and ~ 900
hospitals for colorectal resections and knee replacements to
investigate whether patients value quality and specialization when
choosing their hospital. Using a random utility choice model, we
estimate patients ’ marginal utilities, willingness to travel and
change in hospital demand for quality improvements. Patients respond
to service quality and specialization and thus, quality competition
seems to be present. Colorectal resection patients are willing to
travel longer for more specialized hospitals (+9% for procedure
volume, +9% for certification). Knee replacement patients travel
longer for hospitals with better service quality (+6%) and higher
procedure volume (+12%). However, clinical quality indicators, often
difficult to access and interpret, barely play a role in patients ’
hospital choice. Furthermore, we find that competition on quality for
colorectal resection is rather local, whereas for knee replacement we
observe regional competition patterns.
0-09540-2
Zusatzinformationen / Extras
Direktzugang
Schnellnavigation zur Seite über Nummerneingabe
Hilfsfunktionen
Copyright TU Berlin 2008